The Crisis Management Workshop for the GÉANT Community
The CLAW 2023 in person event will take place on 5 – 6 December 2023, hosted by PSNC, Poznan, Poland.
If you work for an NREN and are keen to gain some basic crisis management skills in a collaborative and friendly environment and in a simulation context, CLAW is the perfect event for you! Representatives from Communications, NOC, CSIRT and Information Security Management are all welcome to join CLAW to work together on crisis management issues while safely experiencing a very well organised and flawlessly staged simulation exercise of a crisis situation. Seeing is believing!
More information about face to face CLAW 2023 will be published on this page and shared via GÉANT communications channels soon – watch this space!
Preliminary Programme
Anna Wilson, HEAnet
Anna Wilson graduated in Computer Science from University College Dublin in 1996, and straight away went next door to work for HEAnet, the Irish NREN. Anna has been with HEAnet in some capacity ever since. Her focus throughout has been on the IP network, and she is known for her work in various GÉANT activities and her participation in RIPE, including a recent stint as co-chair of the IPv6 working group. Anna is currently building a robot army for the Services Architecture Team in HEAnet.
How to Win a Crisis | Wouter Beijersbergen van Henegouwen
During this workshop we will reflect on the exercise in which participants will have already taken part, examine which success factors were based on theories and experience, and possibly identify any pitfalls too. Participants will receive practical tools to enhance their chances of success during a crisis, and will also be given the opportunity to apply these straight away in a brief a short follow-up exercise called the Second Chance Exercise. The training is hands-on and interactive with a focus on maximising the learning outcomes from the crisis exercise.
About Wouter
For nearly a decade I dedicated myself to the realm of crisis management at Trimension, serving both government entities and private businesses. My role encompassed a wide array of critical aspects, including crisis management response, strategic planning, decision-making, and conducting crisis exercises. In 2021, I embarked on a new chapter in my career as a safety advisor for the municipality of Lansingerland. This role also saw me assume responsibilities as a crisis and project manager, overseeing various initiatives aimed at enhancing the safety and resilience of the community. On 1 November 2022 I became Assignment Manager for Resilience at the municipality of The Hague. This role presents a fresh set of challenges and opportunities, allowing me to further refine my skills in crisis management and resilience-building.
Teamwork! | Marthe Huibers
A crisis situation often demands the utmost from organisations and professionals and good collaboration can make all the difference. But a group of motivated, experienced and/or brilliant professionals does not automatically form a motivated, experienced and/or brilliant team that takes the best decisions. In the workshop Teamwork! we’re going to look for those elements that can make teamwork successful and of real added value, instead of (and I quote) “just a – sometimes slightly frustrating – way to share information” or even (and I quote again) “a process that takes all the energy out”. In other words: we’ll be answering the question “How to turn a team of Experts into an Expert Team?”
Together we investigate the four levels at which a team performs, what the success- and fail factors of teamwork are especially in times of crises, and how to timely recognise and avoid common pitfalls in teamwork. Also, we look at individual roles in teams: what kind of team player are you during crises and what effect does this have on your teammates? Of course, we immediately apply the lessons learned to the CLAW team that you take part in during the workshop: are you able to work together as a solid team when the situation requires it…?
About Marthe
Marthe Huibers is an organisational psychologist, fascinated by (effective and ineffective) human behaviour, especially in the context of teams and organisations. It never ceases to amaze her to see what people in “effective” teams can achieve when working together (unfortunately, it also keeps surprising her how ineffective teamwork can cause brilliant people to achieve very mediocre to downright bad results…). After working as a trainer/consultant in the field of crisis management for over 10 years, she is now trainer and team coach for leaders and teams, teaching them to (re)discover and work at their fullest (crisis-)potential.
Creative Problem Solving | TBC
CLAW Online
CLAW online 2023, a shorter repeat edition of CLAW 2022, took place on 2 May 2023. It started with simple introductions to crisis exercises and crisis management, followed by a brief outline of the online hands-on crisis exercise. Participants were split into online groups and took active part in an engaging exercise. The actual simulation lasted about two hours and the event closed with a session on lessons learned.
Programme
Date: 2 May 2023
Time: 13:00 – 17:00 CEST
Agenda
13:00 → 13:30 Basics of Crisis Management, Speakers: Maria Edblom Tauson (SUNET) and Anne-Marie Achrenius (SUNET)
13:30 → 13:45 Introduction to the Crisis Exercise
13:45 → 14:00 BREAK
14:00 → 16:00 Crisis Exercise
16:15 → 17:00 Lessons learned
To find out more about past CLAW events, please visit: https://security.geant.org/claw-workshop/